Planstead
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NDIS Support Coordination+Aged-Care NavigationNorthern Rivers · local and remote

Get more clarity.
Keep your choice.

We help NDIS participants understand and use their plans purposefully, and help older people and families navigate aged-care options. Clear explanations, provider comparisons, budget visibility and practical next steps.

Request a conversationHow we work →

Limited NDIS participant intake · aged-care enquiries welcome

A participant and support coordinator sitting together and reviewing a plan
Clear information. Your decision.

Two pathways NDIS and aged care

Independent from SIL and support-work providers

Limited caseload for reliable communication

Local + remote across the Northern Rivers

Two services. Two clearly different pathways.

NDIS support coordination
and aged-care navigation.

Choose the service that sounds like your situation. Each pathway explains what we can help organise and what happens next.

A participant and coordinator reviewing an NDIS plan together

01

NDIS support coordination

Get more practical value from your plan.

Are you looking for someone to help you:

  • Understand what is funded and what choices you have
  • Find and compare support workers, therapists and local providers
  • Review prices, travel, cancellations and service agreements
  • Track your budget so one service does not use too much too quickly
  • Prepare for plan meetings, changes or unexpected problems
  • Build backup options when a provider is unavailable or not a good fit

We explain the options and likely budget impact. You decide what to pursue. We initially support self-managed and plan-managed participants as an unregistered provider.

Email usCall 0492 947 699Use contact form →
See what may be possible with your plan →
An older couple discussing care options with a professional

02

Aged-care navigation

Understand the pathway before making decisions.

Are you looking for help to arrange or understand:

  • My Aged Care registration, referrals and the next steps
  • Preparation for an aged-care assessment or provider conversation
  • Help at home, personal care, cleaning, meals or gardening
  • Transport, appointments, social connection and respite options
  • Home modifications, mobility aids or safety supports
  • Provider comparisons, fees, service availability and family decisions

We help older people and families make sense of the system, organise questions and compare suitable local options. We do not make the decision for you.

Email usCall 0492 947 699Use contact form →
Visit My Aged Care →Developing navigation service. Government-funded care management and funded aged-care services must be delivered through appropriately registered providers. Planstead does not currently claim aged-care provider registration.

NDIS · a better first meeting

Bring the plan.
Leave with direction.

Many people receive a plan without anyone properly explaining how the pieces can work together. That is where we begin.

  1. 1
    We listen first

    Your goals, routines, current supports and the things that are not working.

  2. 2
    We make the options visible

    Possible supports, provider choices, likely costs, trade-offs and gaps.

  3. 3
    You set the priorities

    You choose what to explore, what to change and what to leave alone.

Did you know?

Depending on your plan, you may be able to compare providers, negotiate service agreements, change services, arrange transport, explore therapies, trial equipment, build employment skills or connect with community supports.

These are possibilities to investigate—not automatic entitlements. We check what is relevant before you decide.

Explore the complete possibilities library →

What we can help coordinate

From one practical problem
to the whole plan.

Planstead coordinates providers and services; we do not directly deliver everything listed below.

Everyday life

Personal care, meals, disability-related cleaning and laundry, yard tasks, shopping and routines.

Getting around

Transport providers, appointments, community access, social activities and learning to use public transport.

Therapy and health supports

Psychology, occupational therapy, speech pathology, physiotherapy, behaviour support, dietetics and nursing.

Equipment and home

Assistive technology, mobility and communication equipment, assessments, trials, home or vehicle modifications.

Work, learning and community

Employment support, education transitions, skill development, community groups and mainstream services.

Your plan and providers

Provider comparisons, service agreements, backup options, budgets, invoices, progress evidence and changing providers.

Independence you can see

No hidden referral arrangements.

We compare suitable options, discuss actual or potential conflicts, and record important decisions. We do not accept undisclosed commissions for referrals.

Our systems are being developed around the NDIS Code of Conduct, participant choice and control, and relevant Practice Standards—with future registration in mind.

  • Clear scope and agreed pricing
  • Documented participant instructions
  • Regular budget visibility
  • Proper handover if you change providers
View our quality, safety and feedback framework →This is not a claim that Planstead is currently NDIS registered, accredited or endorsed by the NDIA.

The thinking behind Planstead

Commercial discipline,
with a human view.

Our perspective combines business and human resources experience with an understanding of education and development.

Influenced by a Steiner education, we value individual pace, practical creativity and the whole person. The result is structured support that explains rather than overwhelms—and builds confidence rather than dependence.

Planstead Dashboard · demonstration

See the budget.
Understand the choices.

$42,850

What participants receive: clear budget summaries, provider comparisons and a record of upcoming decisions as part of the proposed coordination service. The online dashboard shows how we intend to make that information easier to access.

Included in service Budget summaries and decision tracking
Prototype Secure online participant portal
Open the dashboard prototype →The dashboard currently uses fictional information and is not yet a live participant portal. Secure login, data storage and participant access will be developed before real information is used. The aged-care view remains a future product concept.

Where we work

Northern Rivers,
locally connected.

  • Ballina
  • Lennox Head
  • Byron Bay
  • Lismore
  • surrounding Northern Rivers communities
  • telehealth across the region

In-person availability and any travel charges are agreed before support begins. Planstead operates as a service-area business; no home address is published.

Limited caseload

Start with one clear conversation.

EmailPlansteadGroup@outlook.comPhone0492 947 699

Tell us whether you are asking about an NDIS plan or aged-care options, what you need help with, and the best way to contact you. We deliberately limit participant numbers so communication stays consistent.

This opens your email app with the information above. Review the message before sending it.
Planstead is not an emergency or 24-hour response service.